by John Caldwell | Mar 25, 2021 | Emerging Technologies, Technical Writing
A version of this post was originally published in tcworld magazine. By now, you’ve probably scoured the annual thoughtful articles predicting breakout trends and market opportunities for emerging technologies. The usual suspects are there: AI, ML, AR, VR, RPA, IoT,...
by John Caldwell | Feb 25, 2021 | Software, Technical Writing
A version of this post was originally published in the Winter 2020 issue of Communicator. Like me, you might be a technical writer or an information developer who is writing application programming interface (API) documentation, or maybe you have never heard of it and...
by John Caldwell | Jan 27, 2021 | Training and Education
When we think of training, the most common image we have is the classroom-based instructor-led training (ILT) that is provided in our early and formative years. Businesses more and more frequently need to support their employees to become proficient in the...
by John Caldwell | Oct 29, 2020 | Emerging Technologies, Software, Technical Writing
When it comes to choosing the best chatbot tool for your business, there is a large and seemingly ever-growing number of tools and options available. Navigating this landscape to choose the right tool for your chatbot development takes significant time and effort....
by John Caldwell | Oct 29, 2020 | Emerging Technologies, Software, Technical Writing
Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that...
