by John Caldwell | Jan 10, 2023 | Technical Writing
In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers....
by John Caldwell | Sep 30, 2022 | Technical Writing
Perhaps your organisation wants to automate a process, improve efficiency, or move from one infrastructure provider to another. Whatever the motivation, business process mapping is often the first step in transforming business processes within an organisation....
by John Caldwell | Sep 24, 2022 | Technical Writing
It’s a feeling we’re all too familiar with. By the time the presenter flicks to the second slide in the deck, we realise: we’re trapped. We’re going to have to sit here while someone reads a deck of slides to us. In the time it takes the presenter to finish...
by John Caldwell | Sep 12, 2022 | Technical Writing
Email is often the best way to communicate across different countries and time zones, but what happens when the time spent dealing with email overshadows the rest of your workload? Are you a technical communicator who struggles to get through your daily inbox in a...
by John Caldwell | Aug 29, 2022 | Technical Writing
The start of a technical writing project may seem quite daunting. The decision of where and how to begin generally presents a challenge, as projects differ greatly in terms of content and duration. However, you can incorporate these basic steps of content review in...
