Writing user manuals is a common requirement of the technical writer’s role across many different industries. It’s also not uncommon for this task to fall to someone who is not a technical writer by trade — and in this case, writing user manuals can seem...
In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers....
Perhaps your organisation wants to automate a process, improve efficiency, or move from one infrastructure provider to another. Whatever the motivation, business process mapping is often the first step in transforming business processes within an organisation....
It’s a feeling we’re all too familiar with. By the time the presenter flicks to the second slide in the deck, we realise: we’re trapped. We’re going to have to sit here while someone reads a deck of slides to us. In the time it takes the presenter to finish...
Email is often the best way to communicate across different countries and time zones, but what happens when the time spent dealing with email overshadows the rest of your workload? Are you a technical communicator who struggles to get through your daily inbox in a...
