As the industrial revolution enters its fourth stage, technical communication is evolving in parallel. The challenge for technical communicators is to develop new methods of creating, managing, and storing content that are compatible with the latest delivery channels...
Insights
Latest NewsOur insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
Enterprise Excellence 2018: A Look Ahead
We are excited to be exhibiting at Enterprise Excellence on May 23rd in Croke Park alongside experts in lean, Six Sigma, and continuous improvement. Building on the inaugural event in 2017, this year promises to be even better, with twice as many professionals...
“Information Design: Research and Practice” – a Bible for Information Designers?
Information Design: Research and Practice, edited by Alison Black, Paul Luna, Ole Lund, and Sue Walker, is a compendium of theories and practical examples of information from leading researchers and practitioners. This is an excellent resource, comprehensively...
The New Medical Device Regulation (MDR) and the End User: Supporting Usability Through Documentation
The medtech industry is undergoing significant change, from the introduction of the new MDR and the update to ISO 13485, to the growth of home-based healthcare and the uncertainties of Brexit. This post was originally published in November 2017 and updated in March...
Human Error Reduction in the Biopharmaceutical Industry: How Outsourcing Can Help
Improving your Good Manufacturing Practice (GMP) documentation is often a central aspect of a human error reduction project. Unclear or poorly written standard operating procedures (SOPs), work instructions, and batch manufacturing records contribute to increased...
The Continued Relevance of Dekker’s “Field Guide to Understanding Human Error”: From Blame Culture to Safety Culture
When investigating a workplace accident, you might be inclined to believe that the employees involved should automatically be held responsible for the unfortunate incident. If so, you are taking what author Sidney Dekker describes as “the old view” of human error....