In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers....
Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both...
How do you teach grammar and punctuation to experienced technical professionals without seeming patronising? To follow that: how do you condense the skills and knowledge needed for technical communication into a single day of training? A version of this post was...
One of the major events on the tech calendar is CeBIT, which takes place in Hannover, Germany annually, and brings together a wide spectrum of B2B industries. This year, the lead theme of the event, 'd!conomy: join – create – succeed', focused attention on the digital...
At this time of year, it can be extremely difficult to concentrate. You’re sitting at your computer, resplendent in your Christmas jumper, trying to make sense of some source documentation. Your mind begins to wander. You start to think about Christmas presents, you...
We recently learned that academic institutions in the UK are no longer providing third-level qualifications in technical communication. Several techcomm courses that had existed at various universities have been shut down. The topic of techcomm education was already...
