Written by Oonagh Montague, Senior Training Manager. Ten years ago, if I thought about the term ‘Technical Writer’, I thought nerd. I thought nerd with specs and a pocket protector nerding out at their laptop, disappearing down rabbit holes of data and content and...
Perhaps your organisation wants to automate a process, improve efficiency, or move from one infrastructure provider to another. Whatever the motivation, business process mapping is often the first step in transforming business processes within an organisation....
For technical writers, extensible markup language (XML) is a lifesaver. It helps us deliver high-quality technical documentation by applying consistent style and structure to our writing. By using XML, we create single-source documentation that can then be delivered...
In a 2015 TWi post, Neil Donovan explored the music that writers at TWi listen to when we work. While music and white noise remain popular soundtracks to our focused work, the audio landscape in 2020 has changed dramatically. With such a rich and varied podcast...
As technical writers, we understand where we fit in the world. No one wants to read the manual; they want to use the product. In fact, even that’s not true: often, users just want a certain result. This is especially the case with an application programming interface...
At this time of year, it can be extremely difficult to concentrate. You’re sitting at your computer, resplendent in your Christmas jumper, trying to make sense of some source documentation. Your mind begins to wander. You start to think about Christmas presents, you...
