eLearnings for Microsoft Office 365


How we developed comprehensive, learner-focused eLearnings.

TWi assisted ICDL in developing and producing their Microsoft Office 365 syllabus, which consists of three eLearning courses covering Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.


Comprehensive, learner-focused eLearnings.


Integrate with an existing vendor to produce content.

ICDL were already working with another vendor to produce their eLearnings for the Microsoft Office 365 syllabus, but required information developers to work with the existing vendor for instructional design and quality assurance purposes. TWi integrated into the existing vendor team to monitor review cycles, review content, and provide feedback and technical corrections.

It was important for the client that both vendors operated as one team with a single goal, while managing and performing our unique responsibilities independently.


Produce content as a dynamic team.

TWi integrated into the vendor team with little disruption to the existing process. We quickly got up to speed with the project and began reviewing content and providing feedback.

In our instructional design and quality assurance role, we supported the vendor team as follows:


  • Ensured the syllabus was covered in full
  • Applied editorial and design guidelines
  • Reviewed technical correctness and instructional flow
  • Identified potential issues with eLearning functionality and audio
  • Reviewed and amended help pages and glossaries
  • Managed review cycles
  • Ensured all feedback was collected, discussed, and implemented

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