Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
Structured content is an important tool for formatting and managing content used across many industries. Companies in the life sciences are beginning to implement structured content authoring to shorten the time it takes to get a product to a patient, improve quality,...
Good health is essential to us all. When we experience poor health or need guidance to improve it, we rely on healthcare providers to assist us. The healthcare industry is obligated to ensure that the communications about the products and information it provides, from...
Good process documentation tells the story of an organisation. All businesses are comprised of sets of interrelated processes, the reliability and repeatability of which hinge on the quality of the process documentation. We'd like to share some insights on how...
The COVID-19 global health crisis has created an unprecedented demand for medical devices and personal protective equipment (PPE) for front-line healthcare workers, as well as a need for a massive dissemination of health and research-related information. Technical...
Improving your Good Manufacturing Practice (GMP) documentation is often a central aspect of a human error reduction project. Unclear or poorly written standard operating procedures (SOPs), work instructions, and batch manufacturing records contribute to increased...
When investigating a workplace accident, you might be inclined to believe that the employees involved should automatically be held responsible for the unfortunate incident. If so, you are taking what author Sidney Dekker describes as “the old view” of human error....
