Insights: Technical Writing

How to Choose the Best Chatbot Tool for Your Business

How to Choose the Best Chatbot Tool for Your Business

When it comes to choosing the best chatbot tool for your business, there is a large and seemingly ever-growing number of tools and options available. Navigating this landscape to choose the right tool for your chatbot development takes significant time and effort....

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How to Write Effective Content for a Chatbot

How to Write Effective Content for a Chatbot

Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that...

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How to Build a Good Chatbot

How to Build a Good Chatbot

“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the...

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What Is a Style Guide and Why Do I Need One?

What Is a Style Guide and Why Do I Need One?

Written by Lorcan MacMuiris A style guide is a ‘how to’ for speaking in your company’s voice, and a handy set of reminders to help you and your co-workers avoid some of the most common pitfalls that lie in wait for anyone who’s writing a professional document. Style...

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Writing Release Notes: Five Top Tips

Writing Release Notes: Five Top Tips

Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both...

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