Resources

Insights, stories, helpful hints, and perspectives from the leading edge of the technical communications industry
In the dynamic environment of the tech-comm industry, TWi has always been focused on the future. Knowledge sharing is part of our culture and our commitment to move the industry forward. We share the insights we gain from our research and experiences.

Insights

Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
health communications

User-Centred Health Communications: Techcomm and the Public Good

by | May 18, 2022 | Medical Technology, Pharma and BioPharma, Technical Writing | 0 Comments

Good health is essential to us all. When we experience poor health or need guidance to improve it, we rely on healthcare providers to assist us. The healthcare industry is obligated to ensure that the communications about the products and information it provides, from...
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Classroom training vs eLearning

Can eLearning Replace Classroom Training?

by | February 23, 2022 | eLearning, Training and Education | 0 Comments

By Heidi Staples, Senior Instructional Designer at TWi In my previous life as an academic, university faculty ritually bemoaned the diverting presence of smartphones in the classroom. Those baddie students weren’t looking at us but were too often staring into those...
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innovation leadership

The Power of Innovation Leadership: Future-Proof Technical Writing Teams and Build an Innovation Culture

by | March 25, 2021 | Emerging Technologies, Technical Writing | 0 Comments

By now, you’ve probably scoured the annual thoughtful articles predicting breakout trends and market...
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documenting REST APIs

REST in Pieces? Documenting REST APIs

by | February 25, 2021 | Software, Technical Writing | 0 Comments

Like me, you might be a technical writer or an information developer who is...
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enablement training

How Enablement Training Increases Productivity

by | January 27, 2021 | Training and Education | 0 Comments

When we think of training, the most common image we have is the classroom-based instructor-led training (ILT) that is provided in our early and formative years. Businesses more and more frequently need to support their employees to become proficient in the...
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best chatbot tools

How to Choose the Best Chatbot Tool for Your Business

by | October 29, 2020 | Emerging Technologies, Software, Technical Writing | 0 Comments

When it comes to choosing the best chatbot tool for your business, there is a large and seemingly ever-growing number of tools and options available. Navigating this landscape to choose the right tool for your chatbot development takes significant time and effort....
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how to write content for a chatbot

How to Write Effective Content for a Chatbot

by | October 29, 2020 | Emerging Technologies, Software, Technical Writing | 0 Comments

Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that...
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Computer screen with code on how to build a chatbot

How to Build a Good Chatbot

by | October 29, 2020 | Emerging Technologies, Software, Technical Writing | 0 Comments

“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the...
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Scrabble letters for the purpose of spelling localization

“Localization” vs “Localisation” – Does Spelling Really Matter?

by | October 27, 2020 | Technical Writing, Translation and Localization | 0 Comments

The most widely spoken language in Ireland is Hiberno-English, which uses the same spelling conventions as UK English. It might be reasonable to expect that the spelling "localisation" (with an "s") is common here, but that’s not really the case. This blog explores...
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Globe depicting localisation

The Changing Face of Software Localisation

by | October 27, 2020 | Translation and Localization | 0 Comments

Does localisation matter? In a global market dominated by the English language, are specialist translation services like software localisation, website translation, and transcreation still relevant? The evidence shows that they are. Over 20% of the world’s population...
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Industry Impact

TWi Resources show the impact TWi makes in industries from pharma and medical technology to software and emerging technologies. We are leaders in tech-comm, developing methods, strategies, and ideas about how to make content work better.

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