Resources

Insights, stories, helpful hints, and perspectives from the leading edge of the technical communications industry
In the dynamic environment of the tech-comm industry, TWi has always been focused on the future. Knowledge sharing is part of our culture and our commitment to move the industry forward. We share the insights we gain from our research and experiences.

Insights

Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
Structured Content Authoring

Leveraging the Benefits of Structured Content for the Life Science Industry

by | January 18, 2023 | Medical Technology, Pharma and BioPharma, Techcomm, Technical Writing | 0 Comments

Structured content is an important tool for formatting and managing content used across many industries. Companies in the life sciences are beginning to implement structured content authoring to shorten the time it takes to get a product to a patient, improve quality,...
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Writing FAQs: Dos and Don’ts

by | January 10, 2023 | Technical Writing | 0 Comments

In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers....
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Retention by Design: How people-first eLearning fosters employee loyalty.

by | October 12, 2022 | eLearning, Training and Consulting, Training and Education | 0 Comments

Written by Heidi Staples, PhD. [This article was originally published in the Autumn 2022 edition of the Communicator]   Digital overload can reduce productivity due to fatigue, as well as compromise the relationship between employer and employee. Any virtual...
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process mapping

Effective Business Process Mapping

by | September 30, 2022 | Technical Writing | 0 Comments

Perhaps your organisation wants to automate a process, improve efficiency, or move from one infrastructure provider to another. Whatever the motivation, business process mapping is often the first step in transforming business processes within an organisation....
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Presentation tips

Presentation Tips: How to Persuade Your Audience

by | September 24, 2022 | Technical Writing | 2 Comments

It’s a feeling we’re all too familiar with. By the time the presenter flicks to the second slide in the deck, we realise: we’re trapped. We're going to have to sit here while someone reads a deck of slides to us. In the time it takes the presenter to finish reading...
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email management

Email Management for Overstretched Technical Communicators

by | September 12, 2022 | Technical Writing | 0 Comments

Email is often the best way to communicate across different countries and time zones, but what happens when the time spent dealing with email overshadows the rest of your workload?  Are you a technical communicator who struggles to get through your daily inbox in a...
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content review

Approaching the Content Review Process

by | August 29, 2022 | Technical Writing | 2 Comments

The start of a technical writing project may seem quite daunting. The decision of where and how to begin generally presents a challenge, as projects differ greatly in terms of content and duration. However, you can incorporate these basic steps of content review in...
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Minimalism

The Art of Saying Less: Minimalism

by | August 16, 2022 | ICT, Software, Technical Writing | 9 Comments

Everyone is familiar with the information overload experience. Having spent your hard-earned cash on the latest product, perhaps a Smart TV, that promises to transform your life, you switch it on and are presented with a myriad of options, none of which you require....
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Comparing XML Authoring Tools: Xopus vs Arbortext (Part 1)

by | May 25, 2022 | Information Design, Technical Writing | 0 Comments

For technical writers, extensible markup language (XML) is a lifesaver. It helps us deliver high-quality technical documentation by applying consistent style and structure to our writing. By using XML, we create single-source documentation that can then be delivered...
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Agile vs waterfall

Technical Writers in the Development Cycle: Agile vs Waterfall

by | May 20, 2022 | Software, Technical Writing | 3 Comments

Project team members’ grasp of the technical specifics underpinning a project management methodology can sometimes resemble a native speaker’s grasp of grammar. On the surface, it seems more than adequate, but don’t ask them to explain the present perfect continuous....
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Industry Impact

TWi Resources show the impact TWi makes in industries from pharma and medical technology to software and emerging technologies. We are leaders in tech-comm, developing methods, strategies, and ideas about how to make content work better.

Pharma and medtech content challenges

Browse our insights to read what our subject specialists have to say about the latest industry developments.

Experts in emerging technologies

Our insights and project stories showcase practical solutions that can help you navigate the fast-moving world of new technology and stay ahead of the competition.

Committed to advancing global research

By combining our own expertise with the complementary expertise of our partners, we can help to drive our industry forward through knowledge sharing.

Insights that make an impact

Our team’s skills, expertise, and opinions help to raise our profile and keep our voice in the industry fresh and relevant.

Cut word count and streamline presentation

Technical writers work with content to make it as efficient and compact as it can be, saving time and resources.

Promote usability

Content has no value if it doesn’t do what you need it to do. We make sure it’s always the right tool for the job.

Talk to us about how we can turn your content into an asset.

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