Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
Written by Oonagh Montague, Senior Training Manager. Ten years ago, if I thought about the term ‘Technical Writer’, I thought nerd. I thought nerd with specs and a pocket protector nerding out at their laptop, disappearing down rabbit holes of data and content and...
Writing user manuals is a common requirement of the technical writer's role across many different industries. It's also not uncommon for this task to fall to someone who is not a technical writer by trade — and in this case, writing user manuals can seem like a...
Structured content is an important tool for formatting and managing content used across many industries. Companies in the life sciences are beginning to implement structured content authoring to shorten the time it takes to get a product to a patient, improve quality,...
In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers....
Written by Heidi Staples, PhD. [This article was originally published in the Autumn 2022 edition of the Communicator] Digital overload can reduce productivity due to fatigue, as well as compromise the relationship between employer and employee. Any virtual...
Perhaps your organisation wants to automate a process, improve efficiency, or move from one infrastructure provider to another. Whatever the motivation, business process mapping is often the first step in transforming business processes within an organisation....
