REST in Pieces? Documenting REST APIs
Like me, you might be a technical writer or an information developer who is writing application programming interface (API) documentation, or maybe you have never...
How to Choose the Best Chatbot Tool for Your Business
When it comes to choosing the best chatbot tool for your business, there is a large and seemingly ever-growing number of tools and options available. Navigating this landscape to choose the right tool for your chatbot development takes significant time and effort....
How to Write Effective Content for a Chatbot
Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that...
How to Build a Good Chatbot
“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the...
Telecommuting Part 2: Remote Working Policies and Infrastructure
Telecommuting, or working from home, has been a fundamental part of working in TWi since day one. In the near 10 years since the company was founded, we have developed a solid and sustainable telecommuting culture. Underpinning this culture are policies and procedures...
Broaden Your Audience With Improved Accessibility
According to the WHO, approximately 15% of the world's aging population lives with some form of disability. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities....
Information 4.0 – Making Content Intelligent
As the industrial revolution enters its fourth stage, technical communication is evolving in parallel. The challenge for technical communicators is to develop new methods of creating, managing, and storing content that are compatible with the latest delivery channels...
Enterprise Excellence 2018: A Look Ahead
We are excited to be exhibiting at Enterprise Excellence on May 23rd in Croke Park alongside experts in lean, Six Sigma, and continuous improvement. Building on the inaugural event in 2017, this year promises to be even better, with twice as many professionals...
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