Insights: Software

How to Choose the Best Chatbot Tool for Your Business

How to Choose the Best Chatbot Tool for Your Business

When it comes to choosing the best chatbot tool for your business, there is a large and seemingly ever-growing number of tools and options available. Navigating this landscape to choose the right tool for your chatbot development takes significant time and effort....

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How to Write Effective Content for a Chatbot

How to Write Effective Content for a Chatbot

Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that...

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How to Build a Good Chatbot

How to Build a Good Chatbot

“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the...

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Broaden Your Audience With Improved Accessibility

Broaden Your Audience With Improved Accessibility

According to the WHO, approximately 15% of the world's aging population lives with some form of disability. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities....

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Information 4.0 – Making Content Intelligent

Information 4.0 – Making Content Intelligent

As the industrial revolution enters its fourth stage, technical communication is evolving in parallel. The challenge for technical communicators is to develop new methods of creating, managing, and storing content that are compatible with the latest delivery channels...

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Enterprise Excellence 2018: A Look Ahead

Enterprise Excellence 2018: A Look Ahead

We are excited to be exhibiting at Enterprise Excellence on May 23rd in Croke Park alongside experts in lean, Six Sigma, and continuous improvement. Building on the inaugural event in 2017, this year promises to be even better, with twice as many professionals...

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