Like me, you might be a technical writer or an information developer who is...
REST in Pieces? Documenting REST APIs
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Insights
SoftwareOur insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
How to Choose the Best Chatbot Tool for Your Business
When it comes to choosing the best chatbot tool for your business, there is a large and seemingly ever-growing number of tools and options available. Navigating this landscape to choose the right tool for your chatbot development takes significant time and effort....
How to Write Effective Content for a Chatbot
Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that...
How to Build a Good Chatbot
“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the...
Telecommuting Part 2: Remote Working Policies and Infrastructure
Telecommuting, or working from home, has been a fundamental part of working in TWi since day one. In the near 10 years since the company was founded, we have developed a solid and sustainable telecommuting culture. Underpinning this culture are policies and procedures...
Broaden Your Audience With Improved Accessibility
According to the WHO, approximately 15% of the world's aging population lives with some form of disability. Accessibility involves a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities....
