Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
This article on content accessibility was written by Claire Walsh, Senior Information Developer at TWi Content accessibility is a vital aspect of communication in today's diverse and inclusive world. Whether it is a website, system, internal communication, or any...
As you know, we recently hosted a webinar in collaboration with SAP focused on how to get the most out of your SAP Enable Now investment, and we have compiled a playlist of six short snippets from our webinar. In this webinar, we share a getting-started approach that...
Written by Oonagh Montague, Senior Training Manager. Ten years ago, if I thought about the term ‘Technical Writer’, I thought nerd. I thought nerd with specs and a pocket protector nerding out at their laptop, disappearing down rabbit holes of data and content and...
Writing user manuals is a common requirement of the technical writer's role across many different industries. It's also not uncommon for this task to fall to someone who is not a technical writer by trade — and in this case, writing user manuals can seem like a...
Structured content is an important tool for formatting and managing content used across many industries. Companies in the life sciences are beginning to implement structured content authoring to shorten the time it takes to get a product to a patient, improve quality,...
In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers....
