Like me, you might be a technical writer or an information developer who is...
REST in Pieces? Documenting REST APIs
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Insights
Technical WritingOur insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
How to Choose the Best Chatbot Tool for Your Business
When it comes to choosing the best chatbot tool for your business, there is a large and seemingly ever-growing number of tools and options available. Navigating this landscape to choose the right tool for your chatbot development takes significant time and effort....
How to Write Effective Content for a Chatbot
Chatbots are an exciting emerging technology, but it is important to ensure that you write good content that is designed to engage the user. Before deciding to develop a chatbot, we asked ourselves if there was a valid business need. It is important to be sure that...
How to Build a Good Chatbot
“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the...
What Is a Style Guide and Why Do I Need One?
Written by Lorcan MacMuiris A style guide is a ‘how to’ for speaking in your company’s voice, and a handy set of reminders to help you and your co-workers avoid some of the most common pitfalls that lie in wait for anyone who’s writing a professional document. Style...
Writing Release Notes: Five Top Tips
Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both...
