Insights

Technical Writing

Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.

Writing User Manuals: Five Top Tips

Writing User Manuals: Five Top Tips

Writing user manuals is a common requirement of the technical writer's role across many different industries. It's also not uncommon for this task to fall to someone who is not a technical writer by trade — and in this case, writing user manuals can seem like a...

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Writing FAQs: Dos and Don’ts

Writing FAQs: Dos and Don’ts

In recent years, FAQs have become a controversial issue in the web design and technical writing world. FAQs originated in the 1980s on discussion boards where regular contributors compiled lists of FAQs so that they wouldn’t have to repeat information for newcomers....

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