How to Build a Good Chatbot

Emerging Technologies, Software, Technical Writing

“Any sufficiently advanced technology is indistinguishable from magic” – Arthur C. Clarke. Understanding how to build a good chatbot will help you create a seamless experience for your end users, which can feel like magic. However, if you fail to understand the...

What Is a Style Guide and Why Do I Need One?

Technical Writing

Written by Lorcan MacMuiris A style guide is a ‘how to’ for speaking in your company’s voice, and a handy set of reminders to help you and your co-workers avoid some of the most common pitfalls that lie in wait for anyone who’s writing a professional document. Style...

What Story Does Your Process Documentation Tell?

Medical Technology, Pharma and BioPharma, Technical Writing

Good process documentation tells the story of an organisation. All businesses are comprised of sets of interrelated processes, the reliability and repeatability of which hinge on the quality of the process documentation. We’d like to share some insights on how...

Writing Release Notes: Five Top Tips

Technical Writing

Release notes are a vital component of any update of software and apps. They let the reader know what has happened since the last release, for example, what bugs have been fixed and if there have been any new features added. Release notes can be written for both...

Volunteer Technical Writers Fight COVID-19 Writing Documentation for Medical Devices

Medical Technology, News, Pharma and BioPharma

The COVID-19 global health crisis has created an unprecedented demand for medical devices and personal protective equipment (PPE) for front-line healthcare workers, as well as a need for a massive dissemination of health and research-related information. Technical...