Our insights offer views on diverse subjects from our in-house experts and select contributors. We regularly update this resource with thought-provoking articles and news items of interest to those working at the cutting edge of the tech-comm revolution.
For technical writers, extensible markup language (XML) is a lifesaver. It helps us deliver high-quality technical documentation by applying consistent style and structure to our writing. By using XML, we create single-source documentation that can then be delivered...
Project team members’ grasp of the technical specifics underpinning a project management methodology can sometimes resemble a native speaker’s grasp of grammar. On the surface, it seems more than adequate, but don’t ask them to explain the present perfect continuous....
Good health is essential to us all. When we experience poor health or need guidance to improve it, we rely on healthcare providers to assist us. The healthcare industry is obligated to ensure that the communications about the products and information it provides, from...
When we think of training, the most common image we have is the classroom-based instructor-led training (ILT) that is provided in our early and formative years. Businesses more and more frequently need to support their employees to become proficient in the...
By Heidi Staples, Senior Instructional Designer at TWi In my previous life as an academic, university faculty ritually bemoaned the diverting presence of smartphones in the classroom. Those baddie students weren’t looking at us but were too often staring into those...
Outsourcing is a valuable tool for project managers with limited resources, under pressure to deliver a user manual, training guide, or datasheet. We outline two outsourcing options for delivering high-quality documentation and identify the scenarios with which they...
